• Scale Sports Shipping Policy

  1. Shipping Regions

  We ship to all destinations within the United Kingdom.

  2. Order Processing

  Orders are processed within 1 business days (Mon–Fri, excluding public holidays).
  You’ll receive a confirmation once your order is in the fulfillment queue.

  3. Shipping Method & Cost

  Standard Shipping via our trusted carrier partners - Hermes UK (Evri), Royal Mail , DPD.
  Free of charge on all orders.

  4. Delivery Time

  Estimated transit time: 2-4 business days from the date of dispatch.
  Please allow an additional day for remote or island locations.

  5. Order Tracking

  Once your order ships, you’ll receive a shipping notification with your tracking number.
  To track your parcel or for any shipping inquiries, please visit our Contact Us page.

  6. Lost or Damaged Shipments

  If your parcel is lost or arrives damaged, please notify us via the Contact Us page within 14 days of the expected delivery date.
  We will work with our carrier to resolve the issue promptly.

  7. Changes to Your Shipping Address

  To change your shipping address, contact us before your order enters the fulfillment stage via the Contact Us page.
  Once dispatched, we cannot reroute or intercept parcels in transit.

  8. Company Information

  Orders are shipped from the United Kingdom by Active Babies LTD (Scale Sports brand).

  9. Return Address for Shipping Inquiries

  All shipping-related returns or inquiries should be sent to:

  Active Babies LTD (Scale Sports)

  Business Address:
  7 St Johns Close, Royal Tunbridge Wells, TN4 9GA
  United Kingdom Tel: +44 7861 383886
  Email: support@scalesport.co.uk

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For all shipping questions or assistance, please use our Contact Us page. We’re here to help!