Scale Sports Shipping Policy

  1. Shipping Regions
    We ship to all destinations within the United Kingdom.
  2. Order Processing
    Orders are processed within 1–2 business days (Mon–Fri, excluding public holidays).
    You’ll receive a confirmation once your order is in the fulfillment queue.
  3. Shipping Method & Cost
    Standard Shipping via our trusted carrier partners - Hermes UK (Evri), Royal Mail , DPD.
    Free of charge on all orders.
  4. Delivery Time
    Estimated transit time: 2-4 business days from the date of dispatch.
    Please allow an additional day for remote or island locations.
  5. Order Tracking
    Once your order ships, you’ll receive a shipping notification with your tracking number.
    To track your parcel or for any shipping inquiries, please visit our Contact Us page.
  6. Lost or Damaged Shipments
    If your parcel is lost or arrives damaged, please notify us via the Contact Us page within 14 days of the expected delivery date.
    We will work with our carrier to resolve the issue promptly.
  7. Changes to Your Shipping Address
    To change your shipping address, contact us before your order enters the fulfillment stage via the Contact Us page.
    Once dispatched, we cannot reroute or intercept parcels in transit.
  8. Company Information
    Orders are shipped from the United Kingdom by Active Babies LTD (Scale Sports brand).
  9. Return Address for Shipping Inquiries
    All shipping-related returns or inquiries should be sent to:
    Active Babies LTD (Scale Sports)
    Business Address:
    46 Duncalf Road
    Tunbridge Wells
    Kent
    TN2 5FU
    United Kingdom Tel: +44 7861 383886
    Email: support@scalesport.co.uk

For all shipping questions or assistance, please use our Contact Us page. We’re here to help!


Payment Methods

  • Pay by Credit/Debit Cards
    We accept Visa, American Express, Discover
    and MasterCard.
  • PayPal
    Make purchases or send money by PayPal. Shop and pay conveniently by saving your information with PayPal.
  • Apple Pay. Is a secure, contactless payment metod using Apple devices.
  • Google Pay. Is a fast, secure payment method for online, in-app, and contactless purchases using Android devicas.